Application Support Engineer

Are you looking for more than just a job – would you like to find a place where your skills are not only in demand, but also valued?
Welcome to DEKRA Arbeit. For a client of ours, we are currently looking for an Application Support Engineer in Zürich.

 

Your Role:

• You will provide technical support for business-critical applications, ensuring high availability and performance

• Work closely with development, infrastructure, and business teams to troubleshoot and resolve application-related incidents

• You will monitor application health, conduct root cause analysis, and implement preventive measures

• Manage user requests, incident tickets, and problem resolution within agreed SLAs

• Participate in application upgrades, patching, and deployment activities

• Maintain technical documentation and contribute to knowledge sharing across the support team

Your Profile:

• A degree in Computer Science, Information Technology, or related field, with 3–5 years of experience in application support or a similar role

• Solid experience in supporting enterprise applications and understanding of ITIL practices

• Proficient in SQL for data analysis and issue investigation

• Knowledge of scripting languages such as Python, PowerShell, or Bash is a plus

• Experience working with monitoring tools and ticketing systems (e.g., ServiceNow, Jira)

• Familiarity with cloud platforms (Azure, AWS, or GCP) is a plus

• Strong analytical and communication skills

• Fluency in English and German

What we offer:

• An exciting, varied and independent job in which you can realize your potential

• Fair remuneration commensurate with your education, age and experience

• Excellent development opportunities

• An employer that values the work-life balance of its employees